| Yes | No | Can't Remember | Did not receive a leaflet | Not applicable |
| 1. Before or during your time at the hospice did you receive an information leaflet about in-patient care at the hospice? | 24 | 3 | 2 | | |
- Was it easy to understand?
| 24 | | | 3 | |
| | 23 | | 3 | 3 | |
- Was there anything in it that you found incorrect?
| | 24 | | 3 | 2 |
2. If you received a leaflet, do you have any suggestions for other information that should be included?
No, everything was explained perfectly
3. While you were in the hospice did staff involved in your care:
| Never | Some of the time | Most of the time | Always |
- Introduce themselves and explain their role to you?
| | | 3 | 26 |
- Explain what they were doing?
| | | 3 | 26 |
| 4. Overall did you have confidence and trust in the staff that were caring for you? | | | 1 | 28 |
Do you have any further comments regarding to this?
- Excellent
- I could not fault the care
- All the staff of all grades were polite, friendly, supportive
- They went out of their way to be helpful and caring. Nothing was ever too much trouble
- Staff always ready to help and explain what they thought would be best and why
- I had that much confidence from all staff that myself and family felt safe, reassured and relaxed
5. How satisfied were you with your involvement in planning your care?
| Very Dissatisfied | Dissatisfied | Satisfied | Very Satisfied | Blank |
| | 6 | 22 | 2 |
If you were not satisfied, do you have any suggestions on how we could have improved your involvement?
6. Overall, did you understand the explanations give to you about your treatment and care?
| Never | Some of the time | Most of the time | Always | Blank |
| | 7 | 21 | 2 |
Do you have any suggestions of ways to improve your understanding?
- Always make sure a member of family is with you
- Not in my case. The staff appreciated my own health care knowledge but equally confirmed I understood all being said to me
| Never | Some of the time | Most of the time | Always | Blank |
| 7. Did you have the opportunity to ask questions when you wanted to? | | | 1 | 26 | 2 |
| 8. Did you have enough time to make decisions about your care? | 1 | 1 | 3 | 23 | 1 |
| 9. Did you feel staff made an effort to meet your individual needs and wishes? | | | 1 | 28 | |
| 10. Did you feel you were treated with courtesy? | | | | 29 | |
| 11. Did you feel your privacy, and dignity were respected e.g. when being examined or during discussion with staff? | | | | 29 | |
12. Do you know what to do if you want to make a complaint?
| Yes | No | Not Sure | Not Completed |
| 19 | 4 | 5 | 1 |
13. Ratings of facilities (1 = poor, 5 = excellent)
| 1 | 2 | 3 | 4 | 5 | Blank |
| Cleanliness of premises | | | | 2 | 26 | 1 |
| Quality of catering | | | | 5 | 22 | 2 |
| Access to food other than at meal times | | | 2 | 2 | 21 | 4 |
| The general environment | | | | 1 | 25 | 3 |
14. The organisation has a policy for resuscitation of patients. Was the policy discussed with you?
| Yes | No | Can't remember | Do not understand the question |
| 11 | 15 | 3 | |
If yes, did you understand what was said to you?
| Not at all | Partly | Fully |
| 1 | 10 |
15. While you were in did someone tell you how to call for assistance?
| Yes | No | Can't remember | Blank |
| 27 | | | 2 |
If you needed to call for assistance were you satisfied with the response?
| Never | Some of the time | Most of the time | Always | Did not need to call for assistance | Blank |
| | | 27 | 1 | 1 |
16. Do you have any further comments or suggestions to help us in the further development of our service?
- I can't really put into words how wonderful everyone at the Hospice are. No matter how ill you are they put you at ease and are always there for you. thanks a thousand times over
- Your service is excellent. Your organisation should be extremely proud of your service offered
- Highly satisfied. All staff are wonderful and caring
- Doing a good job
- I had no complaints about anything the nurses and medical staff in my opinion were excellent
- My experience with you could not have been improved. Your teams nurture the whole body and soul and I really feel you could do no more
- The service given to me was excellent and i do not think improvements need to be made
- The level of care offered by the members of staff was excellent. Very understanding of my needs
17. Do you have any comments on the content or style of this questionnaire?
No comments received
