Course details:

This one day workshop will focus on theory and practical skills required to communicate both sensitively and effectively. Good communication is a central aspect of end of life care and has shown to enhance dignity and respect, reduce complaints and improve the quality of care not only for individuals and their families but also the environment which we work in.

Topics will include:
• Theory and principles of communication
• Discuss barriers to communication
• Recognising cues and concerns
• Strategies when you ‘don’t know what to say’
• Awkward questions
• Listening skills
• Managing difficult conversations

Suitable for:
• Staff involved with Service Users who have a life limiting illness
• All Health and Social Care workers
• For staff who End of Life Care is not the main focus of their work

Format:
The day will include presentations, group discussions and interactive sessions.

Duration:
One day workshop

Cost:
£80 per person

Available dates:
Please enquire using the form below for dates regarding this course.

Download Flyer

Course Enquiry

Please select the course you would look to find out more information about. If a general WH Training enquiry please select "General WH Training Enquiry"

Course Booking

If making a booking, please select the course you would look to book

Full Name

Company Name

Job Role/ Title

Email Address

Telephone Number

Enquiry

If enquiring about a course, please give more detail regarding your enquiry - the following sections can then be left blank

Invoice Name

(not needed for free courses or general enquiries)

Invoice Address

(not needed for free courses or general enquiries)