Who can access 24/7?

This service is available to people in throughout the Wakefield District including:

• Patients, carers and members of the public
• Primary health care teams, e.g. district nurses and GPs
• Out-of-hours services
• Nursing and care home staff

To get advice and support on:

• How to manage pain, nausea, vomiting and restlessness
• How best to support the person who is ill
• How to support distressed family members
• How to make a referral to Wakefield Hospice

Key features

• Available 24 hours a day, 365 days a year
• Provides timely advice for better care
• Provides support to people in the last years of life, families and carers

Please note that the team are not able to provide counselling

Important Information

• Calls may be taken by our advice and support staff, a senior registered nurse or a doctor
• We make a record of all calls including general or nursing enquiries
• When the query is about an existing patient we update their records accordingly
• All queries are reviewed by senior members of the nursing team
• We will only give prescribing advice directly to the prescriber