Guidance on visiting patients during Covid-19
In line with national guidance and to try to ensure we keep our patients, staff and visitors as safe as possible Wakefield Hospice made the decision to reduce visiting. We understand how important contact with family and loved ones is for many people and we review visiting regularly and also support other ways to keep in contact when visiting is not possible.

Ensuring safety

 

To ensure safety for our patients, visitors and staff at the hospice we have the following arrangements in place:-

  • We are here to help at any time and our phone number is 01924 331400. Please ring with any queries, our staff are always happy to assist you day or night

  • All visitors must ring to arrange a time, and for the safety of all we are staggering visiting to enable social distancing.

  • All visitors must be screened and have a lateral flow test before they are allowed on to the inpatient unit. This will be reviewed daily and may change rapidly.

  • Please arrive at least 30 to 45 minutes before your allocated visiting time to allow for the lateral flow test.

  • Visiting is 4 named people who can visit for up to 2 hours each a day. Visitors do not need to wear gloves.

  • Unless the named visitors are in an agreed bubble or live in the same household they must visit separately.
     

On entering reception

 
  • You will be met by a member of the hospice team

  • You will be asked to take part in the national Covid 19 testing programme. This is the 30 minute lateral flow test. (information leaflet available)

  • All visitors must have a test before being considered for visiting.

  • You will be asked to fill in a disclaimer and your temperature will be checked.

  • There is also a signing in and out sheet (standard fire precautions).

IF YOU TEST POSITIVE, we will provide you with a PCR swab test for you to complete and send off by post or you can book in for a test on the national system . You will not be allowed to visit until you have isolated for 10 days if your PCR is positive or until you can show that you have had a negative PCR test.


IF YOU  HAVE A HIGH TEMPERATURE OR DISPLAY ANY OTHER COVID 19 SYMPTOMS YOU WILL NOT BE ABLE TO VISIT UNTIL YOU HAVE HAD A PCR TEST AND EITHER COMPLETED ISOLATION OR HAVE EVIDENCE OF A NEGATIVE RESULT


The receptionist will ring the ward to alert staff of your arrival.

Our staff will assist you to put on Personal Protective Equipment. (masks, apron, and gloves)

Masks must be worn unless individuals have a medical exemption.

Please use the hand hygiene facilities provided - hand washing and alcohol gel. You will be escorted to the patient’s allocated room and we ask that you stay within the room for the duration of your visit.

WE ARE SORRY TO HAVE TO IMPOSE THESE RESTRICTIONS AT SUCH A DISTRESSING TIME, BUT ARE HAVING TO BALANCE THIS AGAINST KEEPING EVERYONE SAFE.

End of life / compassionate visits


We know how important being able to see a loved one can be and as such we will wherever possible and safe to do so support all those people that are important to our patients to visit at end of life at least once.


During end of life and compassionate visits

 
  • ‚ÄčEveryone still needs to wear personal protective equipment.

  • Children are allowed to visit at this time, but this is a one off event to say final goodbyes. Children over 11 must wear personal protective equipment.

  • Masks must be worn unless individuals have a medical exemptions.

  • Only one named person is allowed to stay with the patient, others visitors will be allowed to have a half hour visit to say goodbye.

  • Visitors must step out of the room when the nursing staff need to deliver care for the patient.

  • For the safety of all inpatients, visitors and staff and volunteers working at the hospice, social distancing and the use of PPE is essential.

 Please note that this arrangement is only for the last 24 hours of life. Visiting will be reviewed on a daily basis and may revert to two named individuals for 2 hours if appropriate
 

Other information  during admission


Anyone showing symptoms of COVID-19 or self-isolating must not visit, even if these symptoms are mild or intermittent, due to the risk they pose to others.

Anyone shielding or classed as extremely clinically vulnerable (PHE published list) should be advised against visiting where at all possible but not excluded.

Visitors should follow any local or national restrictions in their area of residence related to travel and social contact.

We have limited storage facilities for patients’ food in the ward fridge. Any food brought in should be consumed on the day. We provide storage boxes for e.g. sweets, biscuits, and fruit. 

At the present time we are unable to provide food for visitors unless staying overnight but drinks will be offered and snacks are available to buy in reception.

We request that you take patients’ washing home. Dissolvable plastic bags are provided for the safe transfer home.

Please use the chairs provided, as sitting on the beds can be a source of infection transmission.

When leaving the inpatient unit, please inform a member of the team. Please use hand gel on leaving and dispose of the personal protective equipment in the clinical bins provided.

Please avoid public transport if possible, especially after visiting the hospice. If able, walk or drive themselves or be driven by a member of their household.

Please minimise the amount of personal belongings you bring in.

Please wear appropriate PPE at all times.

Please maintain 2 metres social distancing when entering and leaving the hospice building, including all communal areas.

Please use the hand sanitiser available.

Thank you for assisting us to keep our staff, you and your loved ones safe.
Everyone at Wakefield Hospice